Geo Transfer User App Policies

Effective Date: 01/01/2026

Welcome to Geo Transfer User App (the “App”), owned and operated by Geo Tourism Pvt Ltd. By using the App, you agree to the following terms and conditions:

1. Use of the App
   1. The App facilitates booking transportation services by connecting users with registered drivers.
   2. You agree to provide accurate and complete information during registration and use.
   3. You are responsible for maintaining the confidentiality of your account information.
2. User Responsibilities
   1. Users must ensure bookings are legitimate and adhere to local regulations.
   2. Misuse of the platform, such as fraudulent activities or non-payment, is prohibited.
3. Driver Selection
   1. Geo Tourism Pvt Ltd does not directly operate transportation services but connects users to independent drivers.
   2. Users are responsible for evaluating drivers based on the provided information.
4. Payment and Fees
   1. Payments for services are made directly to drivers. Geo Tourism Pvt Ltd charges a commission, included in the price displayed.
   2. Users agree to make timely payments.
5. Cancellation and Refund
   1. Refer to our Refund Policy for details.
6. Limitation of Liability
   1. Geo Tourism Pvt Ltd is not liable for service quality, delays, or disputes between users and drivers.
   2. We are not responsible for any loss or damages arising from the use of the App.
7. Termination of Use
   1. Geo Tourism Pvt Ltd reserves the right to suspend or terminate accounts violating these terms.
8. Changes to Terms
   1. Geo Tourism Pvt Ltd may update these terms at any time. Users will be notified of significant changes.

For inquiries, contact info@geotransfer.lk

Effective Date: 01/01/2026

Geo Tourism Pvt Ltd is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your data when using the Geo Transfer User App.

1. Information We Collect
   1. Personal Information: Name, contact details, payment information.
   2. Usage Data: App interactions, location data (only with permission).
2. How We Use Your Information
   1. To process bookings and payments.
   2. To communicate with you regarding bookings and promotions.
   3. To improve our App's functionality.
3. Data Sharing
   1. We share necessary data with drivers for booking purposes.
   2. We may share data with third-party service providers (e.g., payment processors).
4. Data Security
   1. We implement industry-standard measures to protect your data. However, no system is entirely secure, and we cannot guarantee absolute security.
5. Your Rights
   1. You can access, update, or delete your personal data via the App.
   2. You may opt out of promotional communications.
6. Cookies
   1. We use cookies to improve user experience. You can disable cookies via your device settings.
7. Policy Updates
   1. This Privacy Policy may be updated periodically. Users will be notified of significant changes.

For questions, contact info@geotransfer.lk

Effective Date: 01/01/2026

Geo Transfer User App allows users to request refunds under specific conditions outlined below:

1. Eligibility for Refunds
   1. Refunds are applicable in the following scenarios:
      • Driver cancellation.
      • Service not provided as agreed.
      • Booking errors due to system issues.
   2. Refunds are not applicable for:
      • User cancellations outside the permitted window.
      • Delays caused by traffic, weather, or other unforeseen circumstances.
2. Refund Process
   1. Users must request a refund via the App within 3 days of the booking.
   2. Refund requests should include booking details and reasons for the claim.
3. Refund Method
   1. Approved refunds will be processed back to the original payment method within 3 days.
4. Disputes
   1. Geo Tourism Pvt Ltd reserves the right to investigate disputes and make the final decision regarding refunds.

For further assistance, contact info@geotransfer.lk

For questions, support, or data privacy requests concerning the User App: